Quality of health care by opinion of patients in several European countries

Danguolė Jankauskienė


The aim of the study is to evaluate and compare the quality of health care systems by the opinion of the patients in several European countries and Lithuania.
Methods. Systematic review and comparative analysis of the data from the European surveys, published since 2007 were used in order to compare the indicators of patient’s satisfaction with the access and quality of health care system in 10 EU countries: Austria, Germany, Denmark, Sweden, Estonia, Latvia, Lithuania, Romania, UK and Slovenia. The systematic review inclusion criteria were: systematic review has to be performed in the latest available year, but not earlier than 2007, representative sample of the public opinion survey; the study had to be performed on an international scale (i.e. in all comparative countries), target groups of the study had to be the all users of health care services. Two groups of indicators were assessed: quality by the variables examined in the selected studies and by the model of quality evaluation according to value for money. Overall evaluation was made by the value for money adjusted evaluation using scatter diagram in the SPSS statistical package program.
Facts findings and conclusions. The overall assessment of quality in ten selected European countries considering value for money-adjusted evaluation showed that the leading countries in terms of health care quality are Austria, Denmark Sweden and Germany, whereas the worst quality is evaluated in Latvia, Romania, Lithuania and Estonia.


health indicators; health care quality; value for money; value for money adjusted evaluation

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"Health Policy and Management" ISSN online 2029-9001 / ISSN print 2029-3569