A model for resolving consumer disputes in electronic commerce in Lithuania

Darius Štitilis, Irmantas Rotomskis

Abstract


The article analyses the Lithuanian model of pre-trial resolution of consumer disputes in electronic commerce. The current situation in the resolution of consumer disputes in electronic commerce is discussed and a potential model for pre-trial resolution of such disputes is presented. The article discusses the principles and possibilities for their application in resolving consumer disputes in electronic commerce. The article focuses on issues in electronic commerce and their impact on the existing principles governing consumer dispute resolution. Deficiencies in the existing model are described in detail and proposals made on how to modify the model and apply it to the reality of electronic commerce. The article also presents the model’s key principles and their practical implications.

Keywords


electronic commerce; consumer disputes; dispute resolution

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"Intellectual Economics" ISSN online 1822-8038 / ISSN print 1822-8011