Evaluation of the Quality of Public Services in Lithuanian Municipalities

Gita Kondrotaitė

Abstract


After Lithuania became a member of the EU, the competitiveness of public services was determined by the ability to ensure efforts of state institutions to provide quality public services and ensure quality of life for local residents. This article presents concept of public service quality and quality evaluation models. Research of public opinion regarding the quality of public services was carried out in Lithuanian municipalities. Research includes seven fields of municipal public services: 1) social services, 2) health care services, 3) education services provided by secondary schools of municipalities, 4) education services provided by adult education institutions and centres. Based on the research, a model of the quality development of public services in Lithuanian municipalities is formed. In the model the key elements that make the public policy effective are identified.

Keywords


public services; quality; models; evaluation (assessment); consumers; needs (demands)

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"Intellectual Economics" ISSN online 1822-8038 / ISSN print 1822-8011