Perceptions of Justice towards Public Administration: The Views of Finnish Citizens

Ari Salminen, Rinna Ikola-Norrbacka, Venla Mäntysalo


The focus of the article is on citizens’ perceptions of justice in public administration. The anglysis concentrates on justice regarded as equality, respect of public interest and justice of public services. The scope is to find out how the citizens view justice in public administration, what aspects should be respected and what the situation is. The Finnish welfare state model has undergone series of changes during the past decades. The reforms have influenced both service provision and public administration and the experience of justice in society. Evidence of the paper is based on Citizen Survey 2008, implemented in Finland. Citizens expressed their perceptions of justice in Finnish public administration and society. Our main findings indicate that citizens are concerned of the increasing inequality and fair treatment is no longer taken as granted. However, citizens also shared more individualistic view of justice. Efforts to achieve justice and equality should be made and public interest should be respected. Citizens doubt their demands are being responded to. Citizens feel that the Finnish system strives to achieve justice despite the growing inequality.


justice; equality; citizens; administrative ethics; public service ethics

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"Public Policy and Administration" ISSN online 2029-2872 / ISSN print 1648-2603