The Financial Ombudsman

Dana Šramková

Abstract


The hereby submitted article deals with the Financial Arbiter (Ombudsman) and the payment systems regulation in the Czech Republic. The article focuses mainly on the proceeding before the Czech Financial Arbiter. However, the author also deals with the Financial Ombudsmen in Europe, especially those who are the members of FIN-NET (the Cross-Border Out-of-Court Complaints Network for Financial Services).
The legal regulation this work describes covers up (between others) the Payment Systems Act and the Act on the Financial Arbiter, both effective from 1 January 2003. These acts were adopted by the Czech Parliament under the harmonization of the Czech law with the European Community law standards, e.g. with the European Community Directive No. 97/5/EC, on cross-boarder transfers, which requires the possibility for consumers to settle disputes in an efficient and appropriate manner with transfer institutions through out-of-court procedures.

Keywords


Financial Arbiter (Ombudsman); Cross-Border Out-of-Court Complaints Network for Financial Services; Payment Systems Act and the Act on the Financial Arbiter; cross-boarder transfers

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"Public Policy and Administration" ISSN online 2029-2872 / ISSN print 1648-2603