Theoretical Aspects of Benchmarking Theory

Margarita Išoraitė

Abstract


Article analyzing following issue: benchmarking concept, types of benchmarking, benchmarking methodology. Benchmarking is used to improve performance by understanding the methods and practices required to achieve world – class performance levels. Benchmarking is very different types: performance benchmarking benchmarking, process benchmarking, functional benchmarking, internal benchmarking, external benchmarking, international benchmarking. Benchmarking proceeds in phases: planning, data collection, analysis, adaptation and implementation of good practices.

Keywords


benchmarking; benchmarking methodology

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"Public Policy and Administration" ISSN online 2029-2872 / ISSN print 1648-2603