Public Trust in Civil Service Organizations and Civil Servants in Lithuania: Findings from a Representative Survey

Aurelija Novelskaitė, Raminta Pučėtaitė

Abstract


Results of representative survey among Lithuanian population (2016) show that public trust in civil service organizations and public officials is moderate (6 points of 10). Statistical analysis reveals that level of the trust is predetermined by individual (i.e. the officials’ responsibility, respect to the client principles) and institutional / system based (i.e. principles of fairness and objectivity, institutional self-regulation and integrity) factors. Thus, improvements and developments of the factors would lead to increase in public trust.

Keywords


public trust, civil service, public officials’ ethics, representative survey.

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"Public Policy and Administration" ISSN online 2029-2872 / ISSN print 1648-2603