The Opinion of Health Care Specialists on the Impact of Information Technologies in Providing Health Care Services

Kęstutis Štaras, Jonas Kairys, Vytautas Gasperas, Renata Kudukytė-Gasperė


In the 21st century public health protection of citizens faces new challenges brought by the social-economic situation which was highly influenced by the demographic ageing of the population, science technology progress, intensifying integration of European countries, globalisation processes and climate warming. Considering these factors the World Health Organization has set goals for the health protection sector in 2001 not only to improve people’s health, to protect them from diseases and their wasting outcomes, but also to implement legitimate expectations by improving the quality of medical service, that is, implementing advanced information technologies in health care institutions and thus allowing the development of an eHealth system.
The survey was conducted in May–August 2012, in the largest Out-patient clinics of Vilnius City-Centro Out-patient clinics and Šeškinės Out-patient clinics. 400 questionnaires were distributed to health care specialists that are providing health care services using health information systems. 320 completed questionnaires were received.
The aim of the study is to analyse and evaluate the opinions of health care services providing solutions for specialists about the impact of information technology in facilities performance changes.
Key findings. 1. More frequently than other health care specialists, the health care specialists who considered their computer literacy as very high tended to think that the development of information technologies is essential for the polyclinic. Health care specialists who considered their computer literacy as very high reported that information technologies had facilitated the accessibility and quality of health care services as well as the use of information technologies in work places greatly facilitated the provision of health care services. Significant positive correlation was established between the employees’ self-evaluation of computer literacy competencies and the facilitation of accessibility and provision of health care services. 2. It was determined that with the rise in seniority of an employee, the evaluation of positive impact of information technologies decreases. Older health care specialists more often, compared to younger health care specialists, tended to think that the impact of information technologies to accessibility and provision of health care services is insignificant.


information technology; e-health; outpatient health care; service quality

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"Social Work" ISSN online 2029-2775 / ISSN print 1648-4789