An Estimation of the Performance of the Centro Polyclinic

Kęstutis Štaras, Aneta Šiopė


The efficiency of an activity is defined by the costs, resources and quality of the result. It is inseparable from each activity and includes a variety of areas: decision management, the activities of employees, the services provided, and the usage of resources. Therefore, one of the main objectives of a company is work efficiency and its optimization. Although the Lithuanian healthcare system is being improved, greater efficiency requires change. The public body “Centro polyclinic” seeks to optimize a number of clinical processes that determine the quality of services, and their availability for medical staff and patients. An effective healthcare system is developed with these measures. The aim of the research is to study the importance, benefits for patients, impact on the clinic, personnel efficiency, and availability and quality of services as defined by the information technology development and improvement of the work optimization. The subject of the investigation is the opinion of the personnel and patients of the public body “Centro poliklinika” in regards to the work efficiency improvement and its evaluation.


patient; health; health care service; e-service

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"Societal studies" ISSN online 2029-2244 / ISSN print 2029-2236